5 Marketing Strategy Questions That Small Businesses NEED to Answer

What is the difference between confident entrepreneurs who lead growing businesses and business owners who are trapped in survival mode? It’s simple. A successful business almost certainly has a clear marketing strategy that guides their decision-making and makes everything they do more effective.

Unfortunately, many small business owners get caught up in maintaining their day-to-day business and forget to set aside time for strategizing. Selecting tactics takes time but will improve their performance overall.

At the end of the day, strategies are absolutely necessary for businesses that want to improve their functionality and grow. Owners need to realize that their marketing strategy is their foundation for creating awareness, generating interest, closing new sales and contributing customer engagement. Fulfilling all of these strategies will almost guarantee some sort of improvement for one’s business as well as gaining an advantage over their competitors. Another thing for business owners to take into consideration is their marketing strategy guides their company culture, their products and services mix and their pricing.

Not only should business owners consider their marketing strategy but there are other things that can craft a successful strategy. However, these five key decisions have helped small business owners grow their sales and create sanity in their business.

In order for business owners to have effective tactics, grow their business and have sanity in their working environment, they have to decide on the single, simple answer to each of these five marketing strategy questions. Of course, they cannot change their minds and instead stay committed to their answer.

Focus plays a huge factor and is always the difference maker between a business that grows profitably and one that never seems to gain any momentum. Instead of hoping that next email is going to work better, business owners should develop a clear focus and a realistic strategy.

  1. Ask yourself who is your target customer?

The first decision in any marketing strategy is to define your target customer. “Who do you serve?” always needs to be answered clearly before you can execute any tactic effectively. What this means is you have to say “no” to other potential customers who might buy from you but who are clearly bad fits for your narrow focus. It may appear as a non-ideal thing to do, but it takes time to develop the discipline, but business owners can’t do effective marketing without it.

Focusing on a well-defined target may make you uncomfortable at first, but stay the course and follow through.

If business owners are spending time and money on marketing but your efforts are not driving enough sales, the problem is almost always that you haven’t narrowed your target market definition enough to be effective. The narrower a business owner defines their market eventually they can focus on those that they can best serve, which leads to more efficiency for an owner’s business.

  1. What is a business owner’s category?

Their category is simply the short description of what business they are a part of. What few words would someone say to describe an owner’s business?  For example, Starbucks is “high-quality coffee” Chipotle is “fresh Mexican burritos.”

Most business owners can’t resist over-complicating their company descriptions. This leaves people unsure of what you actually do, which can weaken their marketing effectiveness. Here’s a simple rule: If someone can’t clearly remember a business owner’s category description a month after meeting them, they were never clear about what the owner’s business does in the first place.

Clearly defining the category can amplify a business owner’s marketing and sales efforts. Think of what it would take to be the best – the leader – in your category. You’re not the leader? Then narrow your category definition (or your target market focus) until you are the leader. A focused laser can melt steel at a distance, but the same light undirected has no effect. Be laser-like in your focus.

  1. What is your unique benefit?

A business owner’s unique benefit should highlight the one (or two) main things of their product or service that actually delivers (benefits) that targets what their customer really wants, not a long list of all the things their product does (features).

  1. Who is the competition?

When someone is searching to buy a solution to a problem, they will quickly make sense of the alternatives to compare against, your competition. However, most entrepreneurs have not specifically defined who their real competition is and don’t focus their messages to create clear differentiation for their buyers. This frustrates the buying decision process and makes business owners marketing efforts appear weaker.

Business owners should have a clear mind about who their biggest competition is. If you are a tax accountant, is your competition really the other tax accountants in town? Or even other CPAs or financial planners?  DIY tax software? Doing taxes manually?  National tax accounting chains? Each competitor type would create different comparisons, so it’s ideal to narrow it down to one or two main competitor types.

  1. What does your marketing strategy statement look like?

When you put the five key decisions of marketing strategy in a sentence form, it looks like this fill-in-the-blank statement:

An owner’s company name is the leading category for target customers that provides unique benefit. Unlike competitors, your company does unique differentiator.

Try it for yourself: Fill in the blanks to create the marketing strategy statement for your own business. Get some perspective from employees, friends and best customers. List all the possibilities and then make some decisions. You should feel clarity and power coming through. It will also show you a few things you could stop doing in your business that would create more focus.

Hopefully be realizing answering these marketing strategies you will see why it makes no sense to Tweet, to send a broadcast email or build a new website if you are not clear about your marketing strategy that has laser-like focus? Doing these tactics without a road map, your marketing strategy, will not deliver the right customers and will give you fewer sales than if you had invested the time to implement a focused marketing strategy.

Creating a clear marketing strategy is not what companies do after they become well-known, it’s what small companies do to grow and get bigger in the first place.

If you need help creating or executing your company’s marketing strategy, reach out to Digital Marketing Sapiens in San Antonio, Texas at 210-582-5842.

This Article Originally Appeared on http://digitalmarketingsapiens.com/5-marketing-strategy-questions-small-businesses-need-answer/

An Action Plan For Bad Reviews

Whether we like it or not, online reviews are critical for businesses!

A survey by BrightLocal found that 88% of consumers trust online reviews as much as a personal recommendation. Despite not knowing who wrote the review or what objectively occurred to that person, customers are still willing to trust them. 39% of consumers read online reviews on a regular basis, while only 12% do not read reviews at all. Taken together, that means the majority of your customers are reading reviews and believing them!

action plan

Take advantage of your outstanding reviews.

When your reviews are positive, this works in your favor! Happy customers become promoters and gain you more business. After providing excellent service, try asking your customers to leave a review while they’re standing beside you. This prevents them from getting busy and forgetting to do it later.

Acknowledge and thank customers that give you positive reviews. They will appreciate your acknowledgement and it will become part of their positive experience!

If you feel that a bad review is authentic, take action.

Do not try to resolve the issue online! Respond with directions to another, less public mode of communication. Take the issue offline, research the issue, and try to resolve the matter for the customer with a positive outcome. Once the customers feels taken care of, ask them to revise their rating. If the customer came into your store to resolve their problem, consider having them update the review in front of you to ensure they don’t forget.

Also, make your Store Manager accountable for your store’s online reputation. Tie their salary or bonus structure to it.

Accept that some customers may never be satisfied.

Unhappy customers have the power to drive off new customers before you ever meet them. However, as long as others can see that you have taken action to resolve their concern, don’t start a dialog with another annoyed customer online. It will either go nowhere or somewhere you don’t want it to go!

Remember, how you handle negative online reviews can seriously impact your business!

Why Texas Is The New Big Online Market

For the past four years, Texas has been rated as the TOP state to move to by many sources and it isn’t because of the barbecue. It’s because EVERYTHING is coming to Texas! Texas holds fifty-three Fortune 500 companies,second only one to New York! Cities like Dallas, San Antonio, and Austin are premier spots for any business looking to delve into internet marketing or boost their website and graphic design.

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The University of Texas at San Antonio was rated the top cyber security program IN THE NATION and the TOP program for mobile app development programs and web development. South by Southwest in Austin is considered the greatest technology convention as the entire city jumps on board. Neighboring cities, such as Houston and San Antonio,helped Texas top the tech charts by leading the industry with new social media marketing strategies and digital developments. South by Southwest is often times referred to as “a Mecca for Ed-Tech” since it brings startups and future inventions all under one roof.

Texas small businesses join in the fun by taking advantage of Search Engine Optimization (SEO) to compete with other businesses worldwide. San Antonio and Austin have capitalized on the digital battle between small and large business by becoming experts in SEO and mobile app development. These techniques help anyone hoping to attract customers to their businesses.

Texas is attracting top businesses as well. Austin is predicted to become “The Next Silicon Valley.” Many companies and start-ups are moving out to Texas and a large percentage of those organizations strive to grow using an online market. Dell, Apple, Microsoft, and Samsung dominate the cyber world and have created thousands of jobs in Austin, causing Texas to see a boom in growth.

With over one-third of companies moving to Austin, San Antonio, and Dallas, the demand for marketing for products has never been higher. Many of these companies’ products are based in a virtual marketplace, making Texas a growing tech mecca.

If you are interested in growing your business in San Antonio using SEO, web and graphic design, social media marketing, and other forms of digital marketing, contact Digital Marketing Sapiensto sit down with professionals. They can help develop a marketing plan with your business goals in mind!

Expand Your Local Business On The Web

San Antonio is growing! Between a booming Millennial population to rumors of San Antonio getting a new football team, there isA LOT of online and in-person traffic coming our way! Unfortunately, many businesses are too busy with their day-to-day concerns to capitalize on this growth. Running a business is difficult but missing out on the opportunities in front of San Antonio isn’t an option.  Here are some quick tips to help you expand and adapt to the San Antonio Market!

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While it may seem obvious, the first thing every business in San Antonio MUST have is a quality website. Seven in ten Americans look online BEFORE making a purchase. That is the overwhelming majority of your customer base! The Web design has to be captivating yet informative. According to recent studies, the average person spends about 20 seconds on an internet page before moving onto another website if they had not found what they wanted.Having a Mobile Website which has a design which is easy to use is also a great way to attract people as many people surf the web on the go.Your website is your first impression to anyone looking for your product or service in San Antonio. Don’t miss out!

Once you have a website, make sure your customers can FIND it! The first search result on Google gets 33% of the traffic from that search. That number drops to 18% for the second position. If your business is on the second page, your odds of converting a customer are far lower. This shows that Search Engine Optimization (SEO) Services are important!

Social media marketing – Facebook, Instagram, and Twitter – were rated the most popular websites to engage costumers. A fun way to build a repertoire with potential clients! Have people check into your social media site or post about it whenever they are around the area just to boost internet traffic, which will help your marketing to compete with other San Antonio businesses!

Lastly, another great way to build and maintain clients is having an iPhone or Android app! With an iPhone or Android app costumers will constantly be able to communicate with their favorite San Antonio businesses. An easy to use application with great graphic designs can keep costumers engaged and keep morale up as well.

If you are considering on expanding your San Antonio business online, reach out to Digital Marketing Sapiens! Call(210) 582-5842 or emailinfo@dmsapiens.com to see how Digital Marketing Sapiens can help expand your market on the internet!